1.1. “SefrelShop” is a subsidiary of Sefrel Technologies Ltd as the parent company. SefrelShop (“SefrelShop” or “we”) operates as an e-commerce platform consisting of a website (“marketplace”) together with logistics partners and payment infrastructure for the sale and purchase of consumer products and services (“products”) in Nigeria.
1.2. These general terms and conditions shall apply to buyers and vendors on the marketplace and govern your use of the marketplace and related services.
1.3. By using our marketplace, you accept these general terms and conditions in full. If you disagree with these general terms and conditions or any part of these general terms and conditions, you must not use our marketplace.
2.1. You may not register with our marketplace if you are under 18 years of age (by using our marketplace or agreeing to these general terms and conditions, you warrant and represent to us that you are at least 18 years of age).
2.2. If you register for an account with our marketplace, you will be asked to provide an email address/username, password billing address, shipping address and, phone number, and you agree to:
2.3. We offer a Vendor’s Account Plan, which consists of three plans: Basic, Featured, and Premium. Vendors must subscribe to one of these plans before their vendor’s selling account can be activated.
3.1. You acknowledge and agree that:
3.2. Subject to these general terms and conditions, the vendor’s terms of business shall govern the contract for sale and purchase between the customer and the vendor. Notwithstanding this, the following provisions will be incorporated into the contract of sale and purchase between the customer and the vendor:
4.1. Returns of products by customers and acceptance of returned products by vendors shall be managed by us in accordance with the returns page on the marketplace, as may be amended from time to time. Acceptance of returns shall be at our discretion, subject to compliance with applicable laws of the territory.
4.2. Refunds in respect of returned products shall be managed in accordance with the refunds page on the marketplace, as may be amended from time to time. Our rules on refunds shall be exercised at our discretion subject to applicable laws of the territory. We may offer refunds at our discretion:
4.3. Returned products shall be accepted and refunds issued by SefrelShop acting for and on behalf of the vendor. Notwithstanding paragraphs 4.1 and 4.2 above, in respect of digital products or services and fresh food, SefrelShop shall issue refunds in respect of failures in delivery only. Refunds of payment for such products for any other reasons shall be subject to the seller’s terms and conditions of sale.
4.4. Changes to our returns page or refunds page shall be effective in respect of all purchases made from the date of publication of the change on our website.
5.1. You must make payments due under these general terms and conditions under the Payments Information and Guidelines on the marketplace.
5.2. All payments of goods should be made via the available payment options on the marketplace, any payment outside the marketplace place shall incur serious penalties on the vendors, and we do not guarantee a safe transaction to any customers.
6.1. Store Credits may be earned and managed in accordance with the SefrelShop Store Credit Terms and Conditions, as may be amended from time to time. SefrelShop reserves the right to cancel or withdraw SefrelShop store credit rewards for any reason at its discretion, including if we suspect fraud or foul play. You can view Reward Store Credit terms and conditions on our website.
7.1. Promotions and competitions run by SefrelShop and/or other promoters shall be managed in accordance with the Promotions Terms and Conditions. You can view each Promotion’s terms and conditions on our website.
8.1. In these general terms and conditions, your content means:
8.2. Your content and the use of your content by us in accordance with these general terms and conditions must be accurate, complete, and truthful.
8.3. Your content must be appropriate, civil, and tasteful and accord with generally accepted standards of etiquette and behaviour on the internet and must not:
8.4. Your content must not be illegal or unlawful, infringe any person’s legal rights, or be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law). Your content must not infringe or breach:
8.5. You must not use our marketplace to link to any website or web page consisting of or containing material that would, were it posted on our marketplace, breach the provisions of these general terms and conditions
8.6. You must not submit to our marketplace any material that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaints.
8.7. The review function on the marketplace may be used to facilitate buyer reviews on products. You shall not use the review function or any other form of communication to provide inaccurate, inauthentic, or fake reviews.
8.8. You must not interfere with a transaction by (i) contacting another user to buy or sell an item listed on the marketplace outside the marketplace; or (ii) communicating with a user involved in an active or completed transaction to warn them away from a particular buyer, seller, or item; or (iii) contacting another user with the intent to collect any payments.
8.9. You acknowledge that all users of the marketplace are solely responsible for interactions with other users and you shall exercise caution and good judgment in your communication with users. You shall not send them personal information including credit card details.
8.10. We may periodically review your content and we reserve the right to remove any content at our discretion for any reason whatsoever.
8.11. If you learn of any unlawful material or activity on our marketplace or any material or activity that breaches these general terms and conditions, you may inform us by contacting us as provided in section 26.
9.1. You grant us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate, and distribute your content on our marketplace and across our marketing channels and any existing or future media.
9.2. You grant to us the right to sub-license the rights licensed under section 9.1.
9.3. You grant to us the right to bring an action for infringement of the rights licensed under section 9.1.
9.4. You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law, and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.
9.5. Without prejudice to our other rights under these general terms and conditions, if you breach our rules on content in any way, or if we reasonably suspect that you have breached our rules on content, we may delete, unpublish or edit any or all of your content.
10.1. In this section 10 the words “marketplace” and “website” shall be used interchangeably to refer to SefrelShop’s website.
10.3. Except as expressly permitted by section 10.2 or the other provisions of these general terms and conditions, you must not download any material from our website or save any such material to your computer.
10.4. You may only use our website for your own personal and business purposes in respect of selling or purchasing products on the marketplace.
10.5. Except as expressly permitted by these general terms and conditions, you must not edit or otherwise modify any material on our website.
10.6. Unless you own or control the relevant rights in the material, you must not:
10.7. Notwithstanding section 10.6, you may forward links to products on our website and redistribute our newsletter and promotional materials in print and electronic form to any person.
10.8. We reserve the right to suspend or restrict access to our website, to areas of our website and/or to the functionality of our website. We may, for example, suspend access to the website during server maintenance or when we update the website. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on the website.
10.10. You must not use data collected from our website to contact individuals, companies, or other persons or entities.
10.11. You must ensure that all the information you supply to us through our website or concerning our website is true, accurate, current, complete, and non-misleading.
11.1. Subject to the express provisions of these general terms and conditions:
11.2. SefrelShop’s logos and our other registered and unregistered trademarks are trademarks belonging to us; we give no permission for the use of these trademarks, and such use may constitute an infringement of our rights.
11.3. The third-party registered and unregistered trademarks or service marks on our website are the property of their respective owners and, unless stated otherwise in these general terms and conditions, we do not endorse and are not affiliated with any of the holders of any such rights and as such, we cannot grant any licence to exercise such rights.
12.1. Customers agree to the processing of their data in accordance with the terms of SefrelShop’s Privacy and Cookie Notice.
12.2. SefrelShop shall process all personal data obtained through the marketplace and related services under the terms of our Privacy and Cookie Notice and Privacy Policy.
12.3. Vendors shall be directly responsible to buyers for any misuse of their data and SefrelShop shall bear no liability to customers in respect of any misuse by vendors of their data.
13.1. We operate an anti-money laundering compliance program and reserve the right to perform due diligence checks on all users of the marketplace.
13.2. You agree to provide to us all such information, documentation, and access to your business premises as we may require:
14.1. You acknowledge that:
14.2. We do not warrant or represent:
14.2.1. The completeness or accuracy of the information published on our marketplace;
14.3. We reserve the right to discontinue or alter any or all of our marketplace services, and to stop publishing our marketplace, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these general terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any marketplace services, or if we stop publishing the marketplace.
14.4. We do not guarantee any commercial results concerning the use of the marketplace.
14.5. To the maximum extent permitted by applicable law and subject to section 15.1 below, we exclude all representations and warranties relating to the subject of these general terms and conditions, our marketplace, and the use of our marketplace.
15.1. Nothing in these general terms and conditions will:
15.2. The limitations and exclusions of liability set out in this section 15 and elsewhere in these general terms and conditions:
15.3. To the extent that our marketplace and the information and services on our marketplace are provided free of charge, we will not be liable for any loss or damage of any nature.
15.4. We will not be liable to you concerning any losses arising out of any event or events beyond our reasonable control.
15.5. We will not be liable to you concerning any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities, or goodwill.
15.6. We will not be liable to you for any loss or corruption of any data, database, or software.
15.7. We will not be liable to you concerning any special, indirect, or consequential loss or damage.
15.8. You accept that we have an interest in limiting the personal liability of our officers and employees, and having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the marketplace or these general terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).
15.9. Our aggregate liability to you concerning any contract to provide services to you under these general terms and conditions shall not exceed the total amount paid and payable to us under the contract. This limit shall apply for every 12 months starting on the date of the contract for the supply of services.
16.1. You hereby indemnify us, and undertake to keep us indemnified, against:
17.1. If we permit the registration and activation of an account on our marketplace, it will remain open indefinitely, subject to these general terms and conditions.
17.2. If you breach these general terms and conditions, or if we reasonably suspect that you have breached these general terms and conditions or any SefrelShop codes, policies, or guidelines in any way, we may:
17.3. Where we suspend or prohibit or block your access to our marketplace or a part of our marketplace, you must not take any action to circumvent such suspension, prohibition or blocking (including without limitation creating and/or using a different account).
17.4. You must not use our marketplace to engage in any activity that breaches any applicable laws, regulations, or policies, including but not limited to those relating to intellectual property, data privacy, and consumer protection.
18.1. These general terms and conditions and the SefrelShop codes, policies, and guidelines shall constitute the entire agreement between you and us concerning your use of our marketplace and shall supersede all previous agreements between you and us concerning your use of our marketplace.
19.1. We may revise these general terms and conditions, the codes, policies, and guidelines from time to time.
19.2. The revised general terms and conditions shall apply from the date of publication on the marketplace.
19.3. If you do not agree to the revised general terms and conditions, you must stop using our marketplace.
20.1. If a provision of these general terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
20.2. If any unlawful and/or unenforceable provision of these general terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
21.1. You hereby agree that we may assign, transfer, sub-contract, or otherwise deal with our rights and/or obligations under these general terms and conditions.
21.2. You may not without our prior written consent assign, transfer, sub-contract, or otherwise deal with any of your rights and/or obligations under these general terms and conditions.
22.1. A contract under these general terms and conditions is for our benefit and your benefit and is not intended to benefit or be enforceable by any third party.
22.2. The exercise of the parties’ rights under a contract under these general terms and conditions is not subject to the consent of any third party.
23.1. These general terms and conditions shall be governed by and construed in accordance with the laws of the territory.
23.2. Any disputes relating to these general terms and conditions shall be subject to the exclusive jurisdiction of the courts of the territory.
24.1. We will not file a copy of these general terms and conditions specifically about each user or customer and, if we update these general terms and conditions, the version to which you originally agreed will no longer be available on our website. We recommend that you consider saving a copy of these general terms and conditions for future reference.
24.2. These general terms and conditions are available in the English language only.
24.3. We are registered in Nigeria; you can find the online version of the register at cac.gov.ng, and our registration number is 7110607.
25.1. The marketplace is operated by Sefrel Technologies Ltd.
25.2. We are registered in Nigeria under registration number 7110607, and our registered office is at 14 Tony Adokwu Avenue, Kubwa Abuja, FCT.
25.3. Our principal place of business is at Gbongan Ibadan Expressway, Osogbo, Osun State.
26.1. If you become aware of any violation of these general terms and conditions, you must immediately report the violation to us.
26.2. You can report a violation by emailing support@sefrel.com or using our website contact form.
27.1. If you have any questions, complaints, or claims concerning our marketplace or these general terms and conditions, please contact us using the contact information provided in section 25.
27.2. We will endeavour to respond to your questions, complaints, or claims as soon as reasonably possible.
27.1. The following codes, policies, and guidelines are incorporated into these general terms and conditions by reference and provide additional terms and conditions related to specific services offered on the marketplace:
Dispute Resolution policy
Privacy Policy
Return Policy
Cookies Policy
27.2. By agreeing to these general terms and conditions, you also agree to the terms of the codes, policies, and guidelines.