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Eligibility for Returns

  1. Damaged or Defective Products: If you receive a damaged or defective product, you are eligible for a return or replacement.
  2. Wrong Item Received: If the product delivered does not match your order, you can request a return.
  3. Non-Returnable Items: Certain products such as undergarments, perishable goods, and customized items are not eligible for returns unless they are damaged or defective upon delivery.

Return Conditions

  1. The product must be returned in its original condition, unused, and with all original tags, packaging, and accessories intact.
  2. A return request must be initiated within 7 days of receiving the product.
  3. Proof of purchase (order confirmation or receipt) is required to process the return.

How to Initiate a Return

  1. Contact our Customer Support Team via 08169793233 or email us at support@sefrelshop.com to report the issue and initiate a return request.
  2. Provide your order details, photos of the product (if damaged or defective), and any additional information as requested.
  3. Our team will review your request and provide further instructions on how to proceed with the return.

Return Methods

  1. Pick-Up: Our logistics team may arrange a pick-up for eligible returns in certain locations.
  2. Drop-Off: Customers may be required to drop off the product at a designated Pick-Up Station or return address.

Refunds

  1. Refunds will be processed once the returned product has been received and inspected.
  2. Refunds are issued via the original payment method or as store credits for future purchases.
  3. Refund timelines may vary depending on the payment provider and other factors, but we strive to process refunds within 7-10 business days.

Exclusions and Limitations

  1. Products damaged due to misuse, mishandling, or improper care are not eligible for returns.
  2. Return shipping costs may apply, depending on the reason for the return.

Need Assistance?

For questions or concerns about our return policy, feel free to reach out to us at support@sefrelshop.com.

Thank you for choosing SefrelShop. We’re here to make your shopping experience hassle-free and enjoyable!